Case Lead
Company: Magna Legal Services
Location: Houston
Posted on: April 1, 2026
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Job Description:
About Us: Magna Legal Services provides end-to-end legal support
services to law firms, corporations, and governmental agencies
throughout the nation. As an end-to-end service provider, we can
provide strategic advantages to our clients by offering legal
support services at every stage of their legal proceedings. Job
Description: Job Title: Case Lead Position Summary: Magna Legal
Services is seeking a detail-oriented and proactive Case Lead to
oversee the administrative process of retrieving requested records
for our clients. In this role, you will be responsible for
coordinating record requests with custodians via phone, email, and
mail, processing payments, and ensuring the timely retrieval and
submission of records. Your ability to communicate effectively,
manage multiple tasks, and maintain accurate documentation will be
critical to the efficiency of our operations. This position is
on-site at our office in Houston, Texas. Key Responsibilities:
Manage inbound and outbound calls in a professional and timely
manner. Maintain accurate records of all communications in our call
center database. Process and match custodian invoices with open
orders, retrieving all supporting documents to authorize payments
via portals, email, or mailed checks. Communicate with custodians
regarding record discrepancies, payment inquiries, and other
related issues. Retrieve records and ensure their proper submission
to the production department. Expedite record requests efficiently
through phone, email, or online portals. Identify and resolve
issues that may arise during the record retrieval process. Perform
other administrative and case-related tasks as assigned.
Qualifications: Strong phone and verbal communication skills with
active listening abilities. Excellent attention to detail and
accuracy in record-keeping. Ability to multitask, prioritize tasks,
and manage time effectively. Proficiency in Microsoft Outlook,
Word, and Excel. Strong problem-solving skills and ability to work
efficiently in a fast-paced environment. Experience with MR8
software is a plus. Ability to commute to the office in Houston,
TX. Compensation: USD $15.00 - $20.00 per hour. An employee’s pay
position within the salary range will be based on several factors
including, but not limited to, relevant education, qualifications,
certifications, experience, skills, seniority, geographic location,
performance, travel requirements, revenue-based metrics, any
contractual agreements, and business or organizational needs. The
range listed is just one component of the total compensation
package for employees. Magna Legal Services provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation and training. We
may use artificial intelligence (AI) tools to support parts of the
hiring process, such as reviewing applications, analyzing resumes,
or assessing responses. These tools assist our recruitment team but
do not replace human judgment. Final hiring decisions are
ultimately made by humans. If you would like more information about
how your data is processed, please contact us.
Keywords: Magna Legal Services, Pasadena , Case Lead, Administration, Clerical , Houston, Texas
