Frontier Services Team Leader

Company: Gilded Compass
Location: Houston
Posted on: June 27, 2025

Job Description:

Be part of a dynamic team in Gilded Compass as a Frontier Services Team Lead and be the face of exceptional customer experience. As a Frontier Services Team Leader, you have a pivotal role within the customer support hierarchy, acting as a bridge between frontline customer service representatives and management. This position lets you step into a leadership role where you can empower your team and build strong relationships in the process. If you’re passionate about helping people and thrive under pressure, this role might be your calling. Apply now and become the leader you want to be! Frontier Services Team Leader manage the daily activities of a customer service team, guaranteeing that all customer engagements meet top-tier standards for both quality and efficiency. Specific responsibilities will include: Guiding a team of customer service representatives through effective coaching. Identifying opportunities for improvement and skill development within the team. Monitoring team performance, analyzing data, and providing feedback. Handling escalated customer inquiries and complaints. Implementing customer service procedures and protocols. Collaborating with other departments to resolve customer issues and ensure customer satisfaction. Making sure that customer service tools are working properly. Staying updated on new products, policies, and industry trends. Maintaining a positive work environment while keeping the team highly motivated.

Keywords: Gilded Compass, Pasadena , Frontier Services Team Leader, Customer Service & Call Center , Houston, Texas