Bilingual Call Center Representative

Company: TPI Staffing, Inc
Location: Katy
Posted on: February 17, 2026

Job Description:

Job Description Job Description Bilingual Customer Care Representative - 2 Openings Temp to Hire Pay: $18.00 per hour Training Hours at Katy/Corporate (1-1.5 weeks): Monday – Friday, 8:30 AM – 4:30 PM, 30 min lunch Regular Hours (after training): Monday – Friday, 8:00 AM – 5:00 PM In-Office, not remote Duties and Responsibilities: • Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance. • Manage 100 inbound calls daily in a timely manner while providing high quality service. • Handling calls related to billing, leaks, usage, delinquencies, disconnects and more! • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. • Responsible for handling and processing incoming calls and requests from customers • Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person • Fills out necessary paperwork associated with each transaction • Generate reports as needed • Refers service failure complaints to designated departments for investigation • Inputs information regarding inspections and payments • Prepares basic correspondence with customers

Keywords: TPI Staffing, Inc, Pasadena , Bilingual Call Center Representative, Customer Service & Call Center , Katy, Texas