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Manager, Claims Operations - Property Field

Company: USAA
Location: Pasadena
Posted on: May 21, 2020

Job Description:

Purpose of JobWe are currently seeking a Property Field Manager, Claims Operations for the South East Texas region. This position will be a remote (work at home) based position located within this area. Some travel required.

Manages auto, property, subrogation, and/or physical damage member service employees who are dedicated to knowing our members, understanding their individual needs, and providing appropriate solutions. Develops employees through regular coaching and feedback that leads to improved results. Executes process improvements and leads organizational process changes. Maintains compliance with policies, procedures, and regulations.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses--to apply. (17 seconds) (31 seconds)Job Tasks:

  • Selects, develops, and supports employees in fulfillment of our Corporate Mission.
  • Provides coaching and feedback that leads to sound business results.
  • Manages employee performance and facilitates professional development and career progression.
  • Ensures employees understand how the tasks they perform support the Operating State.
  • Proactively identifies opportunities to improve operational effectiveness.
  • Implements and monitors processes and performance standards.
  • Provides feedback for improvements to process and product owners.
  • Removes obstacles and champions change.
  • Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
  • Through a variety of tools monitors and reviews workload to ensure that all compliance requirements are addressed appropriately, payments are accurate, that there is consistent execution of standardized automated processes, and properly manages the expenses associated with adjusting a claim.
  • Provides consistent coaching and guidance related to a variety of aspects associated to the claim including but not limited to the investigation, evaluation, negotiation, settlement, and subrogation.Minimum Requirements
    • Bachelor's Degree or 2 or more years demonstrated leadership which may include people management experience in P&C Claims, Financial Services Industry, Customer Service Industry, or equivalent military service/environment AND actively enrolled in pursuing a degree may be substituted in lieu of a degree.
    • 6 or more years P&C industry functional work experience OR 4 or more years P&C experience plus military service experience OR 4 or more years P&C experience and 2 years prior customer service related experience OR 4 or more years P&C experience and a USAA Manager Candidate School graduate.
      • Acquisition and maintenance of applicable insurance adjuster license.Preferred
        • CPCU or other insurance industry designation
        • 5 years of property claims field experience handling moderate to complex dwelling claims
        • Residential construction experience
        • Experience handling catastrophe claims and ability to deploy on future catastrophes
        • 2+ years prior management experience
        • Ability to traverse ladders and roofs
        • Ability to work weekends and overtime if needed
        • Reside within 50 mile radius of central Houston
        • Knowledge of Xactimate, Xactanalysis and Xact Contents
        • Knowledge of property claims contracts and interpretation of case law--
        • Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of valid driver's licenseThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.-- Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is notavailable for this position.

Keywords: USAA, Pasadena , Manager, Claims Operations - Property Field, Executive , Pasadena, Texas

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