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Customer Service Call Center SPANISH

Company: Resource Staffing
Location: Pasadena
Posted on: September 4, 2020

Job Description:

Our client is a 24/7, full-service call center with customer support who takes messages and relays the information to energy, healthcare, non-profit and government industries. Pay Rate is $15/hr if you have experience working for a retail energy company such as NRG, Champion, Amigo Energy, or Just Energy to name a few. If no experience with an energy company pay rate is $13.50/hr RESPONSIBILITIES/DUTIES: 1.Answer inbound calls and assist the callers with specific requests/inquiries 2.Dedicate your work time to providing personalized customer service at the highest level 3.Capture information from the caller and enter data in an accurate & timely manner 4.Operate our customer service database & read relevant call handling instructions 5.Maintain KPI goals including but not limited to: Utilization, Wrap time, QA scoring 6.Learn and attain all levels of skill sets as a CSR 7.Maintain professional relationships with all your coworkers. 8.Begin your shift and remain in a ready manner to accept incoming calls 9.Update job knowledge by studying new accounts and account updates 10.Being multi-task oriented: being able to respond to tickets over email, navigate through multiple websites and provide live chat support 11.Performing other duties as assigned KNOWLEDGE AND SKILL REQUIREMENTS: BILINGUAL A HUGE PLUS Ability to communicate professionally, respectfully and effectively, verbally and electronically, at all times with co-workers and callers Customer Service skills Phone Skills/Telephone etiquette/Professionalism Active Listening Skills Attention to Detail Computer skills, strong and accurate typing skills Ability to multi-task Ability to sit for extended periods of time This is a great opportunity to join a wonderful team!

Keywords: Resource Staffing, Pasadena , Customer Service Call Center SPANISH, Hospitality & Tourism , Pasadena, Texas

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