Customer Service Call Center SPANISH
Company: Resource Staffing
Location: Pasadena
Posted on: February 21, 2021
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Job Description:
Our client is a 24/7, full-service call center with customer
support who takes messages and relays the information to energy,
healthcare, non-profit and government industries. Pay Rate is
$15/hr if you have experience working for a retail energy company
such as NRG, Champion, Amigo Energy, or Just Energy to name a few.
If no experience with an energy company pay rate is $13.50/hr
RESPONSIBILITIES/DUTIES: 1.Answer inbound calls and assist the
callers with specific requests/inquiries 2.Dedicate your work time
to providing personalized customer service at the highest level
3.Capture information from the caller and enter data in an accurate
& timely manner 4.Operate our customer service database & read
relevant call handling instructions 5.Maintain KPI goals including
but not limited to: Utilization, Wrap time, QA scoring 6.Learn and
attain all levels of skill sets as a CSR 7.Maintain professional
relationships with all your coworkers. 8.Begin your shift and
remain in a ready manner to accept incoming calls 9.Update job
knowledge by studying new accounts and account updates 10.Being
multi-task oriented: being able to respond to tickets over email,
navigate through multiple websites and provide live chat support
11.Performing other duties as assigned KNOWLEDGE AND SKILL
REQUIREMENTS: BILINGUAL A HUGE PLUS Ability to communicate
professionally, respectfully and effectively, verbally and
electronically, at all times with co-workers and callers Customer
Service skills Phone Skills/Telephone etiquette/Professionalism
Active Listening Skills Attention to Detail Computer skills, strong
and accurate typing skills Ability to multi-task Ability to sit for
extended periods of time This is a great opportunity to join a
wonderful team!
Keywords: Resource Staffing, Pasadena , Customer Service Call Center SPANISH, Hospitality & Tourism , Pasadena, Texas
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here to apply!
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