TSDF Customer Service Rep
Company: Circon Environmental
Posted on: November 18, 2021
The Customer Service Representative creates and maintains an
effective liaison between the company and its customers to ensure
seamless deliver of high-quality service. They also process orders,
prepare correspondence and positively reinforce company brand
strengths and value proposition.
Assist outside sales with client acquisition: qualification and
Customer retention through routine communication with the customer
to ensure service, satisfaction and resolve of any issues
Entry of orders, lab packing and waste/recycle profiles
Exercises regulatory understanding; EPA, DOT and TCEQ
Follow-up on new approvals to schedule as soon as possible
Receive and log customer samples and analytics
Build sustainable relationships and trust with customers
Ensure completeness of waste profile forms
Administration and processing of manifests
Recordkeeping for environmental compliance: mailing, scanning and
Records and tracks all client and prospect activity
Duties related to shipping and receiving materials
Responsible for billing customers accurately and timely
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer discrepancies
Advanced problem-solving skills
Proficient with Microsoft Office, including Excel, Word, Teams
FedEx / UPS trained / Certified
Knowledge of Environmental Software for manifesting, placarding,
printing labels, bills of lading, continuation sheets
Understanding of EPA, DOT and TCEQ Regulations including waste
classes, used oil rules, Household Hazardous Waste (HHW),
Excellent time management skills, ability to multi- task and
ability to work independently with minimal supervision.
Education and Experience:
High school diploma or equivalent.
Customer service experience required.
Keywords: Circon Environmental, Pasadena , TSDF Customer Service Rep, Hospitality & Tourism , Pasadena, Texas
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