TSDF Customer Service Rep

Company: Circon Environmental
Location: Pasadena
Posted on: November 18, 2021

Job Description:

The Customer Service Representative creates and maintains an effective liaison between the company and its customers to ensure seamless deliver of high-quality service. They also process orders, prepare correspondence and positively reinforce company brand strengths and value proposition.
Duties/Responsibilities :
Assist outside sales with client acquisition: qualification and introduction
Customer retention through routine communication with the customer to ensure service, satisfaction and resolve of any issues
Entry of orders, lab packing and waste/recycle profiles
Exercises regulatory understanding; EPA, DOT and TCEQ
Follow-up on new approvals to schedule as soon as possible
Receive and log customer samples and analytics
Build sustainable relationships and trust with customers
Ensure completeness of waste profile forms
Administration and processing of manifests
Recordkeeping for environmental compliance: mailing, scanning and filing
Records and tracks all client and prospect activity
Duties related to shipping and receiving materials
Responsible for billing customers accurately and timely

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:

Excellent communication skills including active listening.
Service-oriented and able to resolve customer discrepancies
Advanced problem-solving skills
Proficient with Microsoft Office, including Excel, Word, Teams
FedEx / UPS trained / Certified
Knowledge of Environmental Software for manifesting, placarding, printing labels, bills of lading, continuation sheets
Understanding of EPA, DOT and TCEQ Regulations including waste classes, used oil rules, Household Hazardous Waste (HHW), exempted/excluded waste
Excellent time management skills, ability to multi- task and ability to work independently with minimal supervision.
Detail-oriented

Education and Experience:

High school diploma or equivalent.
Customer service experience required.

Keywords: Circon Environmental, Pasadena , TSDF Customer Service Rep, Hospitality & Tourism , Pasadena, Texas