HOTEL Front Desk Agent/Clerk
Company: Best Western Plus Pasadena
Location: Pasadena
Posted on: May 24, 2023
|
|
Job Description:
We are looking for a *Hotel Front Desk Agent for Morning and
Afternoon shift.*
*ONLY HOTEL Experience Application will be accepted. *
*Visual Matrix check-in PMS system experience must required.*
Those with prior experience with Visual Matrix will step to the
front of the line. This is a full time position 5 days/40 hours a
week. If you are interested, send resume for consideration.
*Job Summary of Hotel Front Desk Agent/Night Auditor.*
Hotel Front Desk Agent responsibilities include registering guests,
managing reservations and providing information about rooms, rates
and amenities.
--------------------------------------------------------------------------------------------------------
HOTEL Front Desk Agent/Clerk
We are looking for a Hotel Front Desk Agent to serve as our guests'
first point of contact and manage all aspects of their
accommodation. Hotel Front Desk Agent responsibilities include
registering guests, managing reservations and providing information
about rooms, rates and amenities. If you have a knack for customer
service and work experience in the hotel industry, we'd like to
meet you. Ultimately, you will help create a pleasant and memorable
stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit
card data
* Register guests collecting necessary information (like contact
details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and
amenities
* Respond to clients' complaints in a timely and professional
manner
* Liaise with our housekeeping staff to ensure all rooms are clean,
tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for
VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or
similar role
* Experience with Hotel reservations software
* Understanding of how travel planning websites operate, like
Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Hotel Experience: 1 year (Required)
* Customer Service: 1 year (Preferred)
Work Location: In person
Keywords: Best Western Plus Pasadena, Pasadena , HOTEL Front Desk Agent/Clerk, Hospitality & Tourism , Pasadena, Texas
Click
here to apply!
|