HOTEL Front Desk Agent/Clerk

Company: Best Western Plus Pasadena
Location: Pasadena
Posted on: May 24, 2023

Job Description:

We are looking for a *Hotel Front Desk Agent for Morning and Afternoon shift.*


*ONLY HOTEL Experience Application will be accepted. *

*Visual Matrix check-in PMS system experience must required.*


Those with prior experience with Visual Matrix will step to the front of the line. This is a full time position 5 days/40 hours a week. If you are interested, send resume for consideration.


*Job Summary of Hotel Front Desk Agent/Night Auditor.*


Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.


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HOTEL Front Desk Agent/Clerk


We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.


*Responsibilities*


* Perform all check-in and check-out tasks

* Manage online and phone reservations

* Inform customers about payment methods and verify their credit card data

* Register guests collecting necessary information (like contact details and exact dates of their stay)

* Welcome guests upon their arrival and assign rooms

* Provide information about our hotel, available rooms, rates and amenities

* Respond to clients' complaints in a timely and professional manner

* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

* Upsell additional facilities and services, when appropriate

* Maintain updated records of bookings and payments


*Skills*


* Work experience as a Hotel Front Desk Agent, Receptionist or similar role

* Experience with Hotel reservations software

* Understanding of how travel planning websites operate, like Booking and TripAdvisor

* Customer service attitude

* Excellent communication and organizational skills

* Degree in hotel management is a plus


Job Types: Full-time, Part-time


Pay: $10.00 - $12.00 per hour


Schedule:

* Monday to Friday

* Weekend availability




Experience:

* Hotel Experience: 1 year (Required)

* Customer Service: 1 year (Preferred)



Work Location: In person

Keywords: Best Western Plus Pasadena, Pasadena , HOTEL Front Desk Agent/Clerk, Hospitality & Tourism , Pasadena, Texas