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Technical Support

Company: Hemmersbach Nordamerika
Location: Pasadena
Posted on: January 6, 2022

Job Description:

Desktop Onsite TechnicianBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your TasksDESKTOP - On Site technician
The Desktop Support Specialist installs, configures, and troubleshoots networked and standalone PCs in dual domain environment.

  • Provide hardware and software technical support
    • Document all issues and resolutions in ticket tracking system
      • Maintain quality customer service and communication by following departmental standards
        • Performs troubleshooting to isolate, diagnose, and correct hardware or software problems
          • Installs and configures network printing and directory structures
            • Installs client applications and updates on client PCs
              • Monitors and manage DSS ticket to resolution providing complete details of resolution in the ticket.
                • Maintain complete inventory of all IT assets, update assets in SNOW
                  • Our RequirementsStrong knowledge of all Windows based operating systems
                    • Strong knowledge of PC based computer hardware
                      • Strong knowledge of Office 365 suite
                        • Basic knowledge of networking concepts & technologies
                          • Excellent organizational, written, interpersonal and communication skills
                            • Proven problem solving and analytical skillsYour BenefitsWe offer a support package that includes:
                              • Medical coverage
                              • Dental and Vision coverage
                              • Life Insurance
                              • Short & Long Term Disability Insurance
                              • 401K
                              • PTO

Keywords: Hemmersbach Nordamerika, Pasadena , Technical Support, IT / Software / Systems , Pasadena, Texas

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