Field Service Representative
Company: Orion Talent
Posted on: September 19, 2023
Title: Field Service Technician
Location: Pasadena, TX
Shift: Day Shift, M-F
Compensation: $80K - $85K base depending on experience and
qualifications plus performance bonus!
Benefits: Medical, Dental, Vision, 401k, Vacation, Sick, and
Holiday Pay. Additionally, you will receive allowance for clothing
and new work boots each year. A company cellphone and vehicle will
also be provided.
Travel: Up to 40% (domestic/international) to support clients as
needed. If not traveling or supporting local sites, focus will
shift to in-house support.
Under the general supervision of the Service Manager, installs,
start-ups, commission and maintains and repairs HORIBA or customer
supplied equipment; assists with customer support functions;
maintains in-house repair facilities. Consults with customers
regarding the implementation of required tests programs.
--- Installs, start-up, commission, repairs and maintains HORIBA
products at customer sites; performs in-house repairs of defective
--- Provides technical assistance to customers and HORIBA
departments, including parts and technical question research and
assisting with Requests for Quotation.
--- Assists with the Check-Out of products prior to shipment when
--- Prepare Field Service Reports with sufficient detail for
customer invoicing, warranty charges, labor and materials changers,
--- Provides engineering with redlined drawings and verbiage as
required detailing any field changes implemented.
--- Provides phone support for customers and less experience
--- Creation of factory and On-Site Acceptance Documents and
Procedures, performing Acceptance Procedures and post-processing
data generated from Acceptance Procedures in order to validate
Requires in-depth knowledge of electronics repair and ability to
troubleshoot to component level; in-depth knowledge of electronic
test equipment. Position often requires work beyond a normal
workday or workweek. Must be able to travel extensively, both
domestically and internationally. Must be able to drive an
automobile and possess a valid driver's license; must be able to
obtain a passport.
Skills demonstrated by:
--- Ability to deal with customers and co-workers effectively and
--- Ability to work with little or no direct supervision.
--- Ability to perform installations and repairs efficiently and
accurately on company equipment.
Keywords: Orion Talent, Pasadena , Field Service Representative, IT / Software / Systems , Pasadena, Texas
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