Field Service Representative

Company: Orion Talent
Location: Pasadena
Posted on: September 19, 2023

Job Description:

Position Details:
Title: Field Service Technician
Location: Pasadena, TX
Shift: Day Shift, M-F
Compensation: $80K - $85K base depending on experience and qualifications plus performance bonus!
Benefits: Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Pay. Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone and vehicle will also be provided.
Travel: Up to 40% (domestic/international) to support clients as needed. If not traveling or supporting local sites, focus will shift to in-house support.

Position Description:
Under the general supervision of the Service Manager, installs, start-ups, commission and maintains and repairs HORIBA or customer supplied equipment; assists with customer support functions; maintains in-house repair facilities. Consults with customers regarding the implementation of required tests programs.

Functions:
--- Installs, start-up, commission, repairs and maintains HORIBA products at customer sites; performs in-house repairs of defective customer equipment.
--- Provides technical assistance to customers and HORIBA departments, including parts and technical question research and assisting with Requests for Quotation.
--- Assists with the Check-Out of products prior to shipment when required.
--- Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials changers, and policy.
--- Provides engineering with redlined drawings and verbiage as required detailing any field changes implemented.
--- Provides phone support for customers and less experience service personnel.
--- Creation of factory and On-Site Acceptance Documents and Procedures, performing Acceptance Procedures and post-processing data generated from Acceptance Procedures in order to validate design specifications.

Requirements:
Requires in-depth knowledge of electronics repair and ability to troubleshoot to component level; in-depth knowledge of electronic test equipment. Position often requires work beyond a normal workday or workweek. Must be able to travel extensively, both domestically and internationally. Must be able to drive an automobile and possess a valid driver's license; must be able to obtain a passport.

Skills demonstrated by:
--- Ability to deal with customers and co-workers effectively and professionally.
--- Ability to work with little or no direct supervision.
--- Ability to perform installations and repairs efficiently and accurately on company equipment.

Keywords: Orion Talent, Pasadena , Field Service Representative, IT / Software / Systems , Pasadena, Texas