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Senior Human Centered Researcher

Company: NASA
Location: Pasadena
Posted on: January 13, 2020

Job Description:

The Enterprise and Information Systems Engineering Section provides information-oriented cross-cutting engineering processes, tools, and services across the Engineering and Science Directorate (ESD) and the Office of Safety and Mission Success (OSMS). The Section primarily engages in the production, exchange, management, and protection of data, information, and knowledge throughout the entire engineering development lifecycle. Do you have a passion for space exploration and facilitating change? Are you a strategic thinker and enjoy the challenge of improving enterprise practices and processes?We are seeking a self-motivated individual who can work well both independently and in a team environment as a Senior User Experience Researcher. Reporting functionally to the Engineering Tools and Data Management Group and programmatically to the Office of Digital Transformation, you will be joining a stellar team of thought leaders at JPL dedicated to ensuring JPL is continuously transformed by embracing and accelerating digitally innovative ways of doing business. This person will collaborate with Digital Transformation team and stakeholders on:Requirements discovery, refinement and validation for a well-scoped problemBrainstorming solutions to this specific problem with cross-functional team members and evaluating the potential optionsMaking a specific recommendation based on the realities discovered during the research process.Helping team members communicate complicated concepts of operations internally, explaining their ideasThe senior researcher will be solely responsible for:Creating research plans and identifying the appropriate methodologies to useDesigning research studies, both short and long, to answer key questionsDeveloping research materials (scripts, low fidelity prototypes, etc)Conducting research, alone or with help, on existing tools, workflows, behaviors, features and needs analysis.Identifying unmet user needs and development opportunitiesHelping the team prioritize and define a recommended roadmapWriting and presenting findings to teamDesign, prototyping, validating and refinement of the solutions identified as having merit.QualificationsTypically requires a Bachelor's degree in Human-Computer Interaction, Psychology, Computer Science, or related discipline with 9 years of relevant experience; Masters degree with 7 years of relevant experience; Ph.D with 5 years of relevant experience . Education may be substituted with significant industry experience.Demonstrated understanding of UX research methods for complex systems.A portfolio of research projects showing a strong human-centered approach to problem solving.Experience organizing and moderating both individual research sessions and group research.Have a strong grasp of research methods and data analysis, both quantitative and qualitative.Excellent organizational, communication, interpersonal and collaboration skills.Storyboarding, wireframing, mockup and prototyping skills.Understanding of Agile Scrum practices and philosophiesAbility to communicate the value of human-centered design to a disparate audience and to explain not only the techniques used, but also the reasons we use them.

Keywords: NASA, Pasadena , Senior Human Centered Researcher, Other , Pasadena, Texas

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