People Central Specialist

Company: Parsons Corp.
Location: Pasadena
Posted on: January 14, 2020

Job Description:

PEOPLE CENTRAL SPECIALIST

POSITION OVERVIEW:

Responsible for efficient completion of moderately complex people and operational support within HR Shared Services Center. Resolve moderately complex to difficult issues with minimal guidance. This position requires high level of confidentiality, excellent communication and organizational skills along with the ability to multi-task.

SPECIFIC RESPONSIBILITIES:

* Conducts People Shared Services OPERATIONAL FUNCTIONS, including but not limited to Offboarding and On-boarding.

* Coordinate staff offboarding including conducting exit interviews, electronic paperwork and final paycheck.

* Onboard regular employees and contractors, so they are appropriately set up in Workday.
* Timely and accurate completion of various employee transactions.
* Serves as an informational resource for People Services (1st tier outsourcing center), including but not limited to onboarding, offboarding, benefits, LOA and Payroll policies and procedures.
* Provide support and guidance on technical and non-technical related questions
* Works closely with vendors and support units to ensure service levels are effectively attained within the offboarding and onboarding process.
* Proactively identifies policy and process improvement opportunities to deliver enhanced customer services to the organization.
* Back up other (HR) People Shared Services Representatives, as needed.
* Performs additional HR tasks and/or special projects, as assigned.


POSITION QUALIFICATIONS

* Bachelor s degree (BA) or equivalent from two-year college or technical school is desired.
* Minimum 2 years of HR experience.
* Minimum 3 years customer service experience.
* Foundational knowledge of HR, Benefits and Payroll concepts and ability to learn and retain Parsons policies and business processes.
* Ability to cross-train and perform different job functions within People Organization.
* Ability to learn and use technology to perform job requirements, including but not limited to MS Office, Workday, Concierge knowledge base platform, and Salesforce.

KEY COMPETENCIES

* Ability to deliver quality, error-free work in a fast-paced, high production environment.
* Strong time management, organizational and prioritization skills, as well as the ability to multi-task and track multiple deliverables.
* Ability to quickly and accurately respond to common inquiries or complaints from employees, as well as ask clarifying questions to ensure understanding.
* Customer service oriented with demonstrated ability to effectively communicate with team members and employees of all levels.
* Uses strong inductive and deductive reasoning to solve problems involving several options in situations analytical skills.
* Strong personal accountability, resilience and ability to work under pressure while maintaining a positive attitude.
* Agile and able to quickly adapt to ever- changing business needs.
* Ability to work independently, in teams and as part of a collective group.

Cooperation/Teamwork:

Works well with others.

Contributes input to improve outcomes.

Asks others for opinions and feedback; provides feedback.

WORKING CONDITIONS
* Standard corporate office environment.
* Sitting, typing, hearing and speaking for long periods.
* Some lifting and bending for manual file maintenance.

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Ready for action? We re looking for the kind of people who see this opportunity and don t hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBT.

Keywords: Parsons Corp., Pasadena , People Central Specialist, Other , Pasadena, Texas