Registered Nurse Supervisor Mid Shift Urgent Care Center

Company: Optum
Location: Pasadena
Posted on: November 11, 2020

Job Description:

OVERVIEW OF POSITION:

Responsible for providing expert clinical and administrative leadership to teammates within a given department or multiple departments to ensure efficiency of operations and functions. Under the supervision of a clinician, this teammate is responsible for ensuring that all policies and procedures are followed related to patient clinical care and safety.  Responsible for performing operational duties as required under the supervision of the Lead clinician, site administrator or designee.

DETAILS:

Location: Pasadena, CA

Setting: Urgent Care, Wound Care, Cardiology and Infusion Center.

Schedule: 4 days 10 hour shifts - days will vary

Must be available to alternate on-call every other weekend.

Previous managed care, ambulatory care or emergency room experience preferred.

ESSENTIAL FUNCTIONS:

Consistently exhibits behavior and communication skills that demonstrate DaVita Medical Group’s (DMG) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

Closely monitors patient safety at all times (i.e. does not leave patient on an exam table unattended) and participates in DMG fall prevention program.

Complies with DMG sharps safety program at all times (i.e. only using devices with safety features and employing safe work practices).

Ensures appropriate staffing levels by scheduling on a daily and monthly basis within budgetary guidelines.

Ensures compliance in licensing, certification and competencies.

Evaluates nursing competencies and nursing decisions according to current nursing practice.

Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department

Functions as a resource and serves as a liaison between administration, clinicians, teammates, other departments, patients and vendors.

Provides direct patient care as needed.

Participates in Nursing Leadership, Nurse Peer review and other committees as needed.

Identifies and participates in quality improvement projects for the site.

Conducts monthly teammate meetings to evaluate departmental needs and to communicate operational updates.

Maintains clinical standards outlined in the clinical operations policies and procedures manual.  Identifies deficiencies and recommends changes.

Participates in educational programs to enhance nursing and management knowledge.

Uses, protects, and discloses DMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Anticipates the needs of the Primary Care Physician (PCP) and carries out orders.

Checks Electronic Health Records (EHR) for patients' arrival status and escorts patients from waiting area to exam rooms.

Assists clinician and teammates in responding to patient emergency situations as per Emergency Response Protocols.

Transports dirty equipment, performs appropriate cleaning, disinfecting, autoclaving, cold sterilization, maintains autoclave, cidex and A-test logs as needed.

Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained.

Instructs patient on lab, radiology, and other procedure / testing preparations.

Participates in visit closure with patient and clinician by explaining next steps for lab, X-ray, referrals, Durable Medical Equipment (DME), etc.

Escorts patients to ancillary services when needed.

Facilitates the transfer of pertinent patient information between site and referred Specialists, Hospitals, Urgent Care Centers, Ancillary Testing Facilities, etc.

Forwards all pre-op information to hospital surgeon.

Schedules appointments.

Registers new patients and refers them to the Eligibility department as needed.

Ensures the "No shows" are entered into IDX, and performs "No Show" follow up process.

Works bump list.

Maintains immunization records and updates EHR (including California Immunization Registry (CAIR)).

Assists with the completion of appropriate forms (DMV, disability, etc.).

Updates patient demographic information in IDX.

Performs patient record audits.

Answers, directs, and follows up on incoming calls.

Calls patients as requested by clinician.

Distributes incoming correspondence (faxes, consult notes, test results, etc.).

Participates in handling patient concerns, forwards form to the Patient Liaison or supervisor and responds to patient complaints if appropriate.

Completes Care Team compliance measures on a daily basis (department specific).

Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.

Participates in preparing department for internal and external site audits (facility site reviews) from SCAN, DHS, etc.

Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center.

Participates in teammates / clinician “huddles”.

Participates regularly in site teammates and department meetings.

Covers teammate positions as needed.

May assists with site marketing activities (i.e. health fairs, senior Olympics, flu clinics and other events).

Conducts pre and post-operative teaching for the patient, taking into account all psychological, physiological and religious aspects.

Works in collaboration with a clinician to prepare, monitor and discharge patients after a procedure.

Cleans and stocks exam and procedure/surgery rooms.

Serves as a relief for the teammates.

Assists with all departments specific functions within the RN scope of practice.

Ensures monthly expiration logs for medications and sample medications (refrigerated and non-refrigerated) are maintained.

Ensures yearly expiration logs for Preventative Maintenance (PM) are performed as needed.

Ensures EKG reconciliation is performed and confirmed EKG’s are seen by clinician before patient is discharged.

Ensures referral tickler file / log are maintained.

Ensures immunization records and updating EHR (including California Immunization Registry (CAIR)) are performed.

Participates in all Nursing Leadership regional meetings and Nurse Peer Review as needed.

Conducts monthly teammate meetings to evaluate departmental needs and to communicate operational updates.

Participates in verifying medications and vaccine doses for non-licensed teammates.

Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department

Completes all mandatory online clinical education as assigned by clinical educators and immediate supervisor.

Obtains, interprets, records and reports vital signs (temperature, pulse, respiration and blood pressure), height, weight, and other pertinent patient information to clinician.

Develops an appropriate nursing care plan.

Implements a plan of care by performing nursing interventions and assisting with procedures.

Instructs patient on procedural preparations.

Administers medication and other therapeutic modalities within the scope of practice of a Registered Nurse.

Collects, labels and transports various specimens to appropriate destinations.

Performs patient and family teaching.

Documents and maintains records of medical and nursing procedures.

Coordinates with clinicians and ancillary departments to plan daily work assignments according to teammates abilities, clinician and patient schedules, patient flow and procedures.

Ensures adequate levels of supplies are maintained.

Ensures that all equipment is maintained.

Performs comprehensive patient assessment and triaging.

Directs patients to appropriate levels of care and authorizes outside services.

Notifies pharmacies of new prescriptions and authorizations of refills as ordered by clinician.

Participates in educational programs to enhance nursing knowledge.

Adheres to standard precautions at all times.

Adheres to safety policies and procedures at all times.

Uses, protects, and discloses DMG’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Frequently monitors overdue orders and follows approved process to address the orders.

Assists with Meaningful Use (MU) initiative by encouraging patients to sign up for Follow My Health (FMH), obtaining patient’s email addresses, updating smoking status, and other initiatives.

Assists clinicians with medication reconciliation per guidelines.

Uses approved standing orders to perform, order test and update referrals.

Assists with entering referrals in electronic health records EHR for clinician to authorize.

Enters medical billing charges for services rendered in EHR.

Participates in verifying medications and vaccine doses for non-licensed teammates.

Mentors and trains teammates in collaboration with the Site Administrator, lead clinician and people services department

Attends in all mandatory Clinical Teammate Orientation (CTO) (both instructor led and online courses), Annual Clinical Updates, and Skills validation including those that could be held after working hours including the weekend.

Participates in facilitation of annual skills validation for Medical Assistants take place during evening hours and or weekends (selected Saturdays only).

Ensures all Patient Intervention Reports (PIR) have been reviewed and actions taken.

Assists clinician and licensed nursing teammates in responding to patient emergency situations as per Emergency Response Protocols.

Verifies that the informed consents for procedures have been signed, dated and witnessed.

Assists with Quality Metrics, Comprehensive Health Assessment Programs (CHAPS) formally HCC research, telephone call procedures, and patient follow up procedures.

Prepares labels, collects and transports various specimens to appropriate destinations.

Cross training's to work in other departments or other duties as assigned by supervisor /management.

Performs additional duties as assigned.

EDUCATION:

Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.

Graduate from an accredited school of Nursing.

Current California RN license.

Current Cardio-Pulmonary Resuscitation certification.

Current Basic Life Support for Providers, by American Heart Association (AHA)- (100% online certification is not acceptable).

ACLS and/or PALS certification preferred- (100% Online certification is not acceptable).

EXPERIENCE:

Minimum:

Over 3 years and up to and including 5 years of experience.

Preferred:

Prior supervisory experience in an urgent care or emergency room setting.

Prior ambulatory care experience.

KNOWLEDGE, SKILLS, ABILITIES:

Computer literate.

Manual dexterity to use/handle equipment or instruments.

Skilled in phlebotomy and I.V. therapy.

Excellent verbal and written communication skills.

Ability to concurrently perform multiple tasks.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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