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Service Manager

Company: iPic Entertainment
Location: Pasadena
Posted on: May 3, 2021

Job Description:

Service Manager

Service Manager is responsible for supporting the SGM and AGM to ensure quality services offered to our guests. This includes, but not limited to, the management of guest services/box office, in-theater dining, bar operations, and guest accounting.


Ensure compliance with IPIC's programs and processes for all operations.

Oversee guest relations, resolve guest issues, recognize staff for outstanding service delivery, and assist GMs in pre-shift meetings to maintain guest focus at all times.

Manage site level hiring activities for team members; identify talent and maximize engagement/retention. Assist with training, coaching, and overall direction to improve team and individual development.

Perform daily opening, closing, operational, and administrative duties with comprehensive, detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness.


Bachelor's Degree Preferred, preferably in Business Administration or Hospitality Management.

3 years of experience in large, complex restaurant operation with strong focus on high volume hospitality.

Outstanding written and verbal communication skills, solid executive presence, self-confidence, and professional maturity.

Stable and progressive work history; Strong work ethic.

Position will require frequent standing, bending/kneeling, lifting and carrying up to 50lbs.


Competitive base salary and annual bonus opportunity.

Company paid Life insurance and Short Term Disability insurance.

Medical, Dental and Vision Benefits.

Discount Dining and Free Movie Tickets.

Discounts through Life Mart and Tickets At Work.

IPIC Theaters, LLC is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations." />

Keywords: iPic Entertainment, Pasadena , Service Manager, Other , Pasadena, Texas

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