PasadenaRecruiter Since 2001
the smart solution for Pasadena jobs

Customer Service Representative III

Company: John Crane Inc
Location: Pasadena
Posted on: May 3, 2021

Job Description:

Job Description

The Customer Services Representative (CSR) III problem solves and works independently, generates and analyzes various metric reports. CSR IIIs guides levels I and II. CSR IIIs improve processes and recommends department improvements.

Duties & Responsibilities

Report to management on customer satisfaction:

Delivery performance by site comparing performance to due date vs. customer request date.

Delivery performance by site comparing performance to promise date vs. customer request date.

Summarize the survey to customer by ratings.

Review order status to insure proper scheduling methods to meet scheduled delivery dates and achieve customer

satisfaction, in accordance with current quality management system.

Publish performance reports to various accounts, as required.

Open order reports are to be reviewed in a timely manner to rectify any concerns prior to expediting the process.

Analyze complex processes in a systematic manner and create reports in a clear and concise fashion.

Generate complex quotes for intercompany and external customers.

Liaise with Quality Department on RMA and AQR's.

Generate reports as needed to the improvement of customer backlogs.

Ability to deescalate and mitigate customer obstructions to a positive outcome on behalf of John Crane.

Manage special projects as assigned by management.

Potential Field Location Responsibility: If applicable, develops a Master Scheduling Plan spreadsheet on major

customers to work in conjunction with the planning areas to insure attainment of blanket orders with respect to

delivery, cost requirements, and inventory levels. Master Schedule Plan must be coordinated, prioritized, and

monitored/reported to insure availability of product.

Potential Field Location Responsibility: Along with Group Lead, utilize Pricing Tool (LPG) to price all assemblies

and components in proposal status.

Potential Field Location Responsibility: Process end of months closing activities.

Potential Field Location Responsibility: Balance and troubleshoot daily order activity

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Associates degree or equivalent work experience required. Bachelor's Degree preferred.

Minimum 3 years related work experience.

Must have experience in an ERP System.

Location: Various

Division: John Crane

Page 2 of 2 Revised

Smiths is an Equal Opportunity Employer. Document: HRJD2014.A

Intermediate to Advanced knowledge of Microsoft Office Products.

Must be detail oriented and be able to work independently using sound judgment.

Ability to work independently or in a group environment.

Ability to read blue prints, identify product lines and answer basic technological questions, in certain locations.

Familiarity with rotating equipment and pumps, a plus.

Strong verbal, written, problem solving, and organization skills required.

Experience in planning, materials and scheduling as needed. (Bilingual English - Spanish in certain locations) Demonstrated ability to mentor others.

Bilingual English - Spanish a plus.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Apply Now

Back

Keywords: John Crane Inc, Pasadena , Customer Service Representative III, Other , Pasadena, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Counter Sales Associate
Description: p Qualifications /p ul li High School Diploma or GED Required. /li li The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer (more...)
Company: Baker Distributing Company
Location: Texas City
Posted on: 05/12/2021

Service Tech IV - Field Svc
Description: Field Service Tech IV at United Rentals, you apos
Company: United Rentals, Inc.
Location: Texas City
Posted on: 05/12/2021

Texas Intervention Teacher - ELA - (TVAH) (IMMEDIATE HIRE) (Texas City)
Description: WHO ARE WE About us K12 Produces Results thinkTANK12Get to know TVAH Texas Virtual Academy at Hallsville Behind the scenes A Day in the lifeK12, a Stride Company, believes in Education for Any One. (more...)
Company: K12
Location: Texas City
Posted on: 05/12/2021


Housekeeper/Houseperson/ Public Attendant
Description: Marriott Hotels - JobID: 89AD5F35B0E543C788008EABE1A99368 Team Member
Company: Marriott Hotels
Location: Texas City
Posted on: 05/12/2021

Paid Survey Taker - Up to $50 Per Survey
Description: strong InboxDollars is the fun rewards club that pays you real cash for the everyday things you do online. Its free and easy to join. Simply sign up and start working right away Agents can work from (more...)
Company: InboxDollars
Location: Texas City
Posted on: 05/12/2021

Staff Attorney - Odessa (Texas City)
Description: POSITION ANNOUNCEMENTPOSITION: Staff Attorney - Full-Time Position CLOSING DATE: Position Immediately Available and Closed When FilledLOCATION: Odessa, TexasOVERVIEW: Legal Aid of NorthWest Texas LANWT (more...)
Company: Legal Aid of NorthWest Texas
Location: Texas City
Posted on: 05/12/2021

Clerk
Description: p span style font-size: 12pt strong Warehouse Shipping/Receiving Clerk /strong /span /p p Our company has an outstanding opportunity for a results-focused, highly driven and experienced Warehouse (more...)
Company: DeMontrond Automotive Group
Location: Texas City
Posted on: 05/12/2021

Delivery Driver(06807) - 8530 Fm 1765
Description: p ABOUT THE JOB /p p Do you know why Domino apos s Pizza hires so many drivers Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation (more...)
Company: Domino's Pizza
Location: Texas City
Posted on: 05/12/2021

Driver
Description: THIS IS A FRANCHISE POSITION Have you ever thought about driving for one of those ride sharing companies But, on second thought, you really don apos t want to make idle chit chat with a random stranger (more...)
Company: Papa John's International
Location: Texas City
Posted on: 05/12/2021

Teach English In China - No Experience Necessary
Description: apos Job Description: Calling all new and recent graduates EF English First is looking for enthusiastic go-getters to join our global team in China for the experience of a lifetime. Every year, candidates (more...)
Company: Education First
Location: Texas City
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Pasadena RSS job feeds