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Funeral Home Location Manager

Company: Service Corp. International
Location: Pasadena
Posted on: May 3, 2021

Job Description:



Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

  • Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
  • Accountable for monitoring and achieving annual financial goals
  • Approve expenditures and invoices including overtime


Operations

  • Manage the daily activities ensuring on-time services
  • Assure the locations operating practices comply with applicable federal and state regulations and Company policies
  • Establish location goals and priorities
  • Effectively present and communicate Company and Market strategies, values, and goals to staff
  • Manage frontline supervisors responsibilities, expectations, and accountabilities
  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
  • Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture


People Development

  • Develop a strong, trusting, and reliable team
  • Understand team members career aspirations and provide assignments to develop skills and or close gaps
  • Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
  • Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
  • Collaborate with Human Resources and Market Leadership for recruiting and retention


Other

  • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
  • Develop and or implement plans to improve customer satisfaction index and on-line community reviews


MINIMUM REQUIREMENTS

Education

  • High school diploma or equivalent
  • Technical diploma in Funeral Services or Mortuary Science preferred
  • Bachelors degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board


Certification/License

  • Funeral Director license as required by state/province law and as prescribed by each state board


Experience

  • Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
  • Minimum (2) years of experience managing people or projects
  • Budgeting and expense control experience strongly preferred


Knowledge, Skills and Abilities

  • Ability to work evenings and weekends
  • Bilingual English and Spanish required
  • Financial and business acumen
  • Proficient in MS Office suite
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
  • Excellent customer service skills


#SCI

Postal Code: 77506

Category (Portal Searching): Operations

Job Location: US-TX - Pasadena

Keywords: Service Corp. International, Pasadena , Funeral Home Location Manager, Other , Pasadena, Texas

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