Hospitality Service Support
Company: Hooters of America, LLC
Location: Pasadena
Posted on: June 6, 2021
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Job Description:
Overview The mission of Hooters is to "Make People Happy" and the
Hospitality Service Support position strives to provide an
exceptional experience for our guests including a sincere positive
greeting, quick and efficient service and a clean and friendly
atmosphere. You will have the opportunity to be cross trained in
three areas of responsibility. Performing the Host role; ultimately responsible for greeting
the customer immediately when they enter Hooters. This position
must possess a personal and energetic personality to welcome and
seat guests ensuring their needs are accommodated. The Host
recognizes and knows how to assist parties with children, large
parties, businessmen/women and all other types of people that enter
Hooters doors. The Host controls the flow of the restaurant through
seating and to alleviate Hooters Girls from getting multiple tables
at one time to ensure each guest gets an excellent service
experience. The Host must be aware of new menu items and specials
and be able to answer all questions about the menu. The Host may
also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery
service apps/tablets, online orders, and walk-in guests. This role
time, and order accuracy. Additional duties of this position will
include suggestive selling, ensuring order accuracy, orders
packaged accurately, and receiving payment. The To-Go position must
be aware of new menu items and specials and be able to answer all
questions about the menu. Performing the Staff role; maintaining cleanliness and
sanitation of various areas of the restaurant to include the
parking lot, Front of House, and restrooms. This role plays a
significant part of the guests' perception of the atmosphere.
Attention to detail of restaurant needs in all aspects of staff
support responsibilities. Keeps all wait stations full stocked and
maintained. If applicable, Staff may assist in stocking and
cleanliness of the Hooters bar area and performing Food Runner
task. The ability to prioritize multiple tasks to ensure operations
run efficiently is important. All employees will be required to
embrace the Company's core values: Show You Care, Elevate the
Spirit, Respect Everyone, Values Feedback, and Exceeds
Expectations. Responsibilities a. Guest Happiness b. Financial Management c. Brand Operating Standards d. Other Qualifications All applicants applying for a position involved in the service
of alcoholic beverages must have a valid ServSafe alcohol
certification, and all applicants must have any other legally
required certification prior to beginning work and in order to be
eligible to work for Hooters. The applicant will not be compensated
for the completion of any training required to get the required
certification, and gaining such certification does not guarantee
the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and
committed to workplace diversity. M/F/D/V are encouraged to
apply
Keywords: Hooters of America, LLC, Pasadena , Hospitality Service Support, Other , Pasadena, Texas
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