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Ambulatory Service Representative II

Company: Kelsey-Seybold
Location: Pasadena
Posted on: June 6, 2021

Job Description:

Ambulatory Service Representative II

Location: Pasadena
Job Type: Full Time
Department: Administration

COMPANY PROFILE

Kelsey-Seybold Clinic. Changing the way health cares.

Kelsey-Seybold Clinic is Houstons premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 21 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.

JOB SUMMARY

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

EDUCATION REQUIREMENTS &EXPERIENCE REQUIREMENTS

(A = basics; B = preferred)

Education

A.

High School diploma or G.E.D. from an accredited program

B.

Associate or Bachelors Degree in related field

Experience

A.

1+ years of direct face to face customer service experience.
1+ years of cash handling or collections experience.
6 months experience in a customer facing role within a medical office, healthcare setting or other service-related industry.
OR
1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training
OR
1+ years KSC CBO, Managed Care or Contact Center experience.

B.

2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing

2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans.

1+ years of cash handling or collections experience in a medical office setting.

2+ years of direct face to face customer service experience.

Licenses

A.

N/A

B.

Special Skills

A.

Experience with computers and Windows-based software including Word and Excel. Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities.

B.

EMR/Epic experience.
Basic calculator skills.

Other

A.

Fluent in English, verbal and written. Professional demeanor, appearance and grooming.

B.

Bilingual- English/Spanish

WORKING ENVIRONMENT

Front Desk



Keywords: Kelsey-Seybold, Pasadena , Ambulatory Service Representative II, Other , Pasadena, Texas

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