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Field Service Engineering Specialist

Company: Flowserve
Location: Pasadena
Posted on: October 15, 2021

Job Description:

Job Description:

The Field Service Engineering Specialist (FSES) is a customer facing extension of the Flowserve digital products and automation engineering team.  The role of the FSES is to safely perform a range of engineering and service activities at a customer’s facility.  The services provided will consist of; utilization of FLS diagnostics capability in trouble shooting, analysis, inspection, compatibility issues between FLS digital products and customers control systems.  A strong and experienced background in triaging instrument performance and connectivity to host control or asset management systems.  This includes the main communication protocols in the process control industry. Triaging will also include the electrical and mechanical side of the products to find, separate and isolate problems and prevent them from escalating inside the customer organization. 

A key part of the FSES role is to train the end users and direct FLS support personal in the proper use of the products so user error is minimized and does not escalate in the customer site and cast blame on the fleet of product in the field.  This helps prevent distraction for customers and/or key level 3 engineering resources unnecessarily.  When legitimate issues or problems are identified, the FSES is to help capture all the relevant data and share it using the correct tools (Field problem reports, CAR, etc) with the Level 3 engineering and/or manufacturing team so the problems can be pinpointed and solved more quickly.   This FSES will be an integral part of customer turn around planning and execution.  As an extension of the engineering team, the FSES is customer facing and represents the highest level of field knowledge on digital products.  

As a key member of the FLS technical and engineering community the FSES will be called on to support and train FLS direct sales, sales channels, and commercial operations teams so the objectives can be realized.  They will train FLS employees and have a key partnership with the QRC technicians and support them when the field issues pass their level or ability. They will communicate and document all product and site activities electronically that can be used by FLS engineering, M&T and operations to develop and improve products and instructions.  When needed reports will be created for internal and external use for FLS and our customers in order to bring closure to field problems correctly and quickly. 
The job requires travel as necessary (up to 80%).  The FSES is a critical role for ensuring Customer satisfaction and keeping them at ease in times of trouble shooting



The FSES is a key extension of the digital product and automation engineering team and leading front-line customer facing member of the FLS digital product, automation and M&T technical community. Educate customers on the proper installation and operation of FLS digital products. This prevents competitors from trying to blame system related issues on FLS digital products or customer believing we have systemic problems due to lack of education.

Quickly and correctly triage FLS digital product issues to get the problems resolved in the field as quickly as possible.  When the problem can’t be resolved in the field, work with the regional lab and/or the global engineering team to define and implements solutions when required.  Work with M&T product manager to provide improvements for instructions and ease of use for the product

Serve as the leading customer interface for digital products and will include the application understanding, evaluation and troubleshooting of valves and actuation. Determining the correct operation and condition of the actuator and/or valves in installed in a specific service. They will oversee the installation, commissioning, set up calibration and tuning of FLS digital products including general operation, and troubleshooting of the digital products on automated packages. (Positioner, actuator, and valve, etc.) 

Develop relationships with key customers to understand their needs, requirements, and ways of doing business. Develop and define new ways of providing value that customers are willing to pay for implicitly. Travel to customer locations is a common task and a top priority in this role to support, train, troubleshoot and repair all Flowserve digital products, valves & actuation.  This includes soliciting the sale and installation of spare parts. 

Requirements :
  • MS or BS in Mechanical, Electrical, Chemical or other related engineering field. Related experience in lieu of degree, would be acceptable.
  • 5 to 10 years as a Technical problem solver that has experience with the systems and networks (DCS, SIS, AMS) including the integration of actuation, control valves and instruments.   
  • This is a regional role and the FCES must be fluent in English communication. Verbal, reading and writing.
  • Strong understanding of compressible and non-compressible fluid flow in process control environments including tuning these flow loops. 
  • Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
  • Comprehensive working knowledge of digital communications protocols – HART, FF and Modbus. (Profibus DP and PA knowledge is a plus) / FDT/DTM technology.
  • Proficient with Microsoft Office programs (Word, Excel, Power Point, Outlook).
  • Comprehensive working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV/AMS; Yokogawa Centum VP/PRM; Honeywell Experion/FDM).
  • Comprehensive working knowledge about the main FDT Frames {M&M (Flowserve’s frame), PACTware, FieldMate and FieldCare}.
  • Proficient with demonstration equipment: audio-visual, electronic, mechanical and pneumatic equipment.
  • Knowledgeable in removing, installing and starting-up digital products including software installations
  • Capable of leading instrument engineers, site engineers and technicians
  • Comprehensive knowledge of technical designs, engineering drawings, and schematics
  • Comprehensive knowledge with Safety Systems and PST (Partial Stroke Test)
  • Comprehensive knowledge of main valve competitors (Fisher, MN, Metso, Samson, CCI).  Electric actuation competitors is also helpful (Rotork, Auma, EIM, Coester, etc.)
  • Comprehensive knowledge and experience with FLS main digital positioner competitors (Fisher, Masoneilan, Metso, Samson, Siemens, ABB, Foxboro) .

Keywords: Flowserve, Pasadena , Field Service Engineering Specialist, Other , Pasadena, Texas

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