Escalation Response Specialist
Company: VirtualVocations
Location: Pasadena
Posted on: March 12, 2025
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Job Description:
A company is looking for an Escalation Response Specialist II to
assist with responding to complaints and escalations from members
and providers.
Key Responsibilities
Provide timely and appropriate resolutions to escalated issues from
various communication channels
Serve as a liaison between departments to ensure timely issue
resolution
Support documentation, tracking, and resolution of all assigned
complaints and inquiries
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required in addition to
work experience
Customer service escalations or resolution experience in healthcare
is highly preferred
Knowledge of Medicare rules and guidelines is preferred
Keywords: VirtualVocations, Pasadena , Escalation Response Specialist, Other , Pasadena, Texas
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