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Senior Technical Support Analyst

Company: Schwan s Company
Location: Pasadena
Posted on: November 25, 2022

Job Description:

Who we are!Schwans Company, a U.S. affiliate of the global lifestyle company CJ CheilJedangCorporation,is a leading U.S. manufacturer and marketer of quality foods offered through retail-grocery and food-service channels. Its many popular brands includeRed Baron,Tonys,Big Daddys,Villa Prima andFreschettapizza;Mrs. SmithsandEdwardsdesserts; andPagodaAsian-style snacks. To learn more about Schwans, we are looking for:We are hiring aSeniorTechnical Support Analystto be based at our manufacturing facility inPasadena, TX. This position installs, configures and maintains operating system workstations and servers in support of business processing requirements.What you will get from us:Opportunity to work in a growing segment of a major food manufacturer and showcase your leadership and technical skills to make a big impact on the profitable growth of Schwans Company.Opportunities for career growth with a well-established food company.A culture focused on ensuring the health, safety and well-being of its employees.Support and mentorship from team members who are authentic, good-natured and highly skilled.Competitive wages, incentive pay and a comprehensive package of benefits.Responsibilities:Under general supervision, this person installs, configures, and maintains operating system workstations and servers in support of business processing requirements.Creates maintains and manages all desktop and laptop integrated software images including the re-engineering integration and validation of new software.Releases custom code third party packages and patches within our standard environment.Manages the image releases with external equipment suppliers.Develops and deploys automation scripts utilizing Microsoft's technical scripting tool to enable customer ease of use for desktop technologies and automated solution delivery through the software distribution infrastructure.Proactively and efficiently engineers emerging technology features and functions within our standard environment and processes.Develops and executes new Windows and Office deployment project plans and schedules; Ensures third party support contractors meet the defined service levels.Works with Development on the testing of new client based applications and impact of new software on existing Microsoft software such as IE and Windows OS Documents, lessons learned, and best practices to expand the knowledge base amongst peers.Resolves critical virus/intrusion attempts on a 24/7 basis.Assists other technology engineers in defined project activities.What we need from you:Education:Associate's Degree or equivalentYears of Related Experience: 5 - 8 years related experience with minimum of 2 years as Technical Support Analyst strongly preferredKnowledge/Skills/Abilities:Great customer service and communication skills (written and verbal)Team player mindset who wants to collaborate across the tech support teamDrive to innovate and improve!Advanced knowledge in network concepts, practices, procedures and device integration to network; Demonstrated strong ability to effectively understand and respond to client issues with effective IS/IT solutions; Demonstrated self-motivation for staying abreast of emerging technologies; In-depth knowledge of trouble-shooting and break/fix activities for desktop and laptop computing platforms, including standard hardware, operating system standard applications, networking protocols, and infrastructure environmentThe employing subsidiaries of Schwans Company are Equal Employment Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, age, race, color, religion, gender, vet status, national origin or other protected class.

Keywords: Schwan s Company, Pasadena , Senior Technical Support Analyst, Professions , Pasadena, Texas

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