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Customer Service Analyst

Company: Staff Force Personnel Services
Location: Pasadena
Posted on: November 25, 2022

Job Description:

Provide customer service for Global customers. Customer service activities including communication with customers, order entry, processing and technical description, schedule and realization of shipments, meet customer requirements in all aspects, and resolution of problems.Liaison between plant, Global sales offices and external customers. Invoice customers and responsible for accounts receivable collection, follow up and reportingSupport letter of credit applications and preparations. Daily communication with customers, promptly respond to customer inquiries and requests. Understand issues and take necessary actions to implement or dispute requests. Process sales order in SAP and bill of materials. Review all sales orders and release to production making sure all details are incorporated and checked for accuracy. Invoice customer globally on daily basis: progress billing, final invoices and freight invoices. Participate in production/ scheduling meetings. Support understanding of priorities and customer specific requirements. Liaison between customers' needs and plant, requiring constant communication with supply chain Follow up on payment and keeping up with AR collection. Be familiar and support compliance with DOT regulations, AITA, GHS, export laws, IATF and environmental standards, hazardous materials guidelines. Request and process credit to customers as necessary Prepare documentation for letter of credit and submission. Key user SAP on sales module Support implementation of metrics to measure on time delivery, premium freight. Support sales and use taxes requirements. Other duties as assigned based on business needsJob Type: Full-timePay: From $30.00 per hourSchedule: 8 hour shift Day shift Monday to FridayAbility to commute/relocate: Pasadena, TX: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Staff Force Personnel Services, Pasadena , Customer Service Analyst, Professions , Pasadena, Texas

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