Help Desk Technician
Company: Arrowhead Pharmaceuticals, Inc.
Posted on: May 27, 2023
Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Pasadena, CA location. The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar customer service. - They will be joining a team of highly motivated and experienced IT professionals and will contribute to the success of Arrowhead programs.
Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools
Maintaining PC life cycle - imaging, deploying, migrating, retiring PCs
Maintain IT equipment inventory
Address employee's questions surrounding Windows 10, Office 365 and mobile devices
Troubleshoot network connectivity issues
Troubleshoot VOIP phone issues
Upholding acceptable usage policies as outlined by the company handbook
Upholding IT security best practices outlined by the IT department
Assist IT management with physical networking tasks on occasion
Support and troubleshoot video conferencing technologies on PCs and in conference room environments
Light Active Directory administration
Bachelor's degree or equivalent work experience
Proficiency in Microsoft Windows 10 in an Active Directory Domain setting
Proficiency in enterprise computer image deployment tools
Proficiency in Microsoft Office 365 desktop applications
Proficiency using remote support tools such as LogMeIn, Goverlan
Proficiency in troubleshooting TCP IP v 4 network issues
Excellent customer service skills
The base salary range for this position in the selected city is $55,000 - $75,000 annually.
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Keywords: Arrowhead Pharmaceuticals, Inc., Pasadena , Help Desk Technician, Professions , Pasadena, Texas
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