IT Desk Agent

Company: Hemmersbach Nordamerika
Location: Pasadena
Posted on: January 12, 2022

Job Description:

Entry Level Service Desk Agent / DispatcherBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your TasksBecome a full-time commercial employee in the IT Service Administration department in our office in Houston - for one of the best IT service providers in the world. As a Dispatch Agent your tasks include:Handling tickets for server hardware repair requests.Coordination of our field service engineers across USTracking the orders of hardware spare parts First point of contact for our engineers / Good customer service.Our RequirementsHigh school Diploma/ GEDNo Experience RequiredWillingness to LearnProfessional and effective communication skillsAbility to multitaskYour BenefitsA highly regarded team member within an exponentially growing international IT companyexciting projects and challenges daily and with autonomyTeam Spirit: strong team spirit and a great working atmosphere in a friendly teamDirect and informal communication even at management levelCareer Opportunities: Great possibilities for professional, personal and language trainingBuddy program to make sure you have an amazing start, a welcome pack includedA support package that includes: medical coverage,Dental & Vision coverage, Life Insurance, Short &Long Term disability insurance, 401K, PTOA company that is not only continuously commercially successful but also provides a sense of purposeRhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.

Keywords: Hemmersbach Nordamerika, Pasadena , IT Desk Agent, Sales , Pasadena, Texas