Customer Service Account Associate

Location: Houston
Posted on: June 23, 2025

Job Description:

Gilded Compass , a significant advisory firm in the telecommunications business, is searching for a dedicated and customer-focused Customer Service Account Associate to build and nurture strong relationships with customers acquired through our Frontier Communications Door-to-Door (D2D) campaign in Houston. As a growing business consulting firm committed to exceptional customer engagement and long-term partnerships, we are looking for an individual to ensure the ongoing satisfaction and growth of our valued Frontier customers who were initially engaged through our direct, door-to-door efforts. As a Customer Service Account Associate, you will be the primary point of contact for a portfolio of customers acquired through our D2D efforts in Houston. Your focus as a Customer Service Account Associate will be on fostering lasting relationships with these customers, understanding their evolving needs related to Frontier's internet, phone, and other services they signed up for via our door-to-door outreach, and identifying opportunities to enhance their experience and strengthen our long-term partnership with them. Key Responsibilities of the Direct Customer Account Associate: Serve as the primary point of contact for a portfolio of direct customers in Houston who were initially acquired through the Frontier Communications Door-to-Door campaign. Nurture strong, lasting relationships with assigned customers after their initial engagement to maximize satisfaction and retention. Proactively engage with D2D channel customers to understand their evolving needs and address any Frontier service-related challenges. Promptly and effectively address D2D customer inquiries, issues, and complaints, collaborating with internal teams to ensure a positive post-sale experience. Identify opportunities to upsell or cross-sell Frontier Communications services or upgrades to existing door-to-door acquired customers based on their needs and usage. Provide customized support and recommendations by thoroughly understanding each door-to-door customer's experience with their Frontier services. Collaborate with the sales and technical support teams to ensure seamless ongoing support and a positive long-term relationship with our D2D customer base. Track and report on key D2D customer account metrics (satisfaction, retention, growth opportunities).

Keywords: , Pasadena , Customer Service Account Associate, Sales , Houston, Texas