Customer Insights Manager

Company: Sysco
Location: Galena Park
Posted on: March 3, 2026

Job Description:

Purpose Purpose: Research manager will acquire and share primary insight to shape Sysco’s strategy, optimize current business results and understand performance. The role will execute both qualitative and quantitative research against diverse objectives and methodologies. This role will both manage third parties to conduct research and execute studies themselves. Manager will be expected to analyze studies for results and share insights thru diverse tools throughout Sysco. The successful candidate will be a curious, self-starter, with strong attention to detail, with an ability to work in a new growing and ever-changing environment. This role will need to assimilate data and hone in on key insights that drive business recommendations. She/he recognizes that the true measure of success is based on the business impact Responsibilities : Research Design and Execution Design research instruments (surveys, discussion guides) and sampling techniques to gather data with the highest standards Build an ecosystem of research partners to support research initiatives as needed Lead in-house execution of research Manage internal and external research projects with expert-level project management competencies Primary research analysis, insight creation Manage a follow-up closed loop process for customer experience issues identified thru research Analyze primary research results to foster insights and strategic guidance Implement and share reporting tools which track and synthesize insights Identify opportunities to combine qualitative insight with other data sources to uncover new learning Insight communication Leverage different communication tools (e.g., videos, reports, dashboards) to share results and ensure understanding across the enterprise Education/Experience: Master’s degree with a focus on qualitative or quantitative research or Bachelors with 3 years of relevant job experience 3 years in market research, trends, or similar job function Technical Skills and Abilities: Ability to link primary research with analytics model in collaboration with data science & market insights and intelligence teams Ability to conduct statistical analysis to identify result (a plus) Experience in managing either quantitative or qualitative research (B2B experience preferred) Advanced level of understanding and knowledge of appropriate statistical applications and research design techniques

Keywords: Sysco, Pasadena , Customer Insights Manager, Science, Research & Development , Galena Park, Texas